In today’s hospitality landscape, finding top-tier front desk staff isn’t just about filling a shift — it’s about delivering a five-star guest experience from the moment someone steps into your lobby. At AW Labor Solutions, we understand the pressure hotels and resorts face to staff up with the right mix of polish, professionalism, and people skills, especially in high-tourism regions where guests arrive from all over the globe.
The Challenge: Excellence at the Front Desk
Your front desk is your first impression, regardless of whether you’re a luxury resort or a bustling city hotel. But sourcing team members who are not only multilingual but also possess a professional demeanor and understand the nuances of guest interaction can be incredibly difficult.
Staffing shortages in hospitality are nothing new, but the demand for culturally competent, guest-savvy talent is only increasing. Employers often find themselves forced to choose between someone with the right language skills but little hospitality background or someone with experience who may not be a fit for international guest expectations.
The Solution: J-1 Interns with Real Hospitality Chops
AW Labor Solutions offers a powerful tool—the J-1 visa internship program. This government-sponsored cultural exchange program allows hotels and resorts to bring in international interns who already possess:
- Multilingual Fluency: making international guests feel welcome in their own language.
- Hospitality-Focused Degrees: many J-1 participants have studied tourism, hotel management, or event services.
- Experience with High-Touch Service Environments: they often come from global markets where elite customer service is a norm.
- Career-level Commitment: they’re not just looking for a job; they see hospitality as a calling.
These interns aren’t just filling roles; they’re helping elevate the entire guest experience. From intuitive check-ins to empathetic problem-solving, they bring a level of training and cultural awareness that’s difficult to replicate.
Recruitment & Compliance: All In-House
At AW Labor Solutions, we handle the recruiting, screening, and matching, making sure you get the best fit for your property’s needs and brand. Our network spans globally, allowing us to connect with eager, qualified candidates ready to make a difference.
And when it comes to compliance and visa processing? It’s all handled in-house. With immigration attorneys from Farmer Law PC working alongside AW Labor Solutions under the Farmer Enterprises umbrella, you get a seamless, strategic approach to J-1 hiring — ensuring every intern is brought in legally, ethically, and efficiently, so you can stay focused on delivering exceptional guest experiences.
Let's Build a Better Guest Experience Together
Staffing the front desk shouldn’t include compromising your guest experience. With the right strategy—and the right talent—you can deliver service that wows every guest, every time.
Let’s find your next great hire. Contact us today to explore how the J-1 program can fit into your staffing plan or long-term guest service goals.
